Store Policies

At JR we aim for complete customer satisfaction, in the event that you are not completely satisfied with your purchase we offer an exchange or a store credit note if your items are returned within 7 days of purchase, unworn, with the original tags attached and accompanied by the original receipt. PLEASE NOTE: all earrings, undergarments and hosiery are final sale.

If you are not completely thrilled with your gift from JR (we can't imagine that, but ok!) we will happily exchange it for another item of equal value or provide a store credit note as long as your gift is returned unworn, with the original tags attached and accompanied by the original gift receipt. PLEASE NOTE: there will be no exchanges or returns allowed during the Boxing Day sale. Christmas gifts may be exchanged for 2 the weeks following the 28th of December.

A great way to hold your size is to 'lay it away'. Just make sure that the merchandise is regular price, your lay away doesn't go beyond 30 days and we receive 25% of the original before tax price as a deposit. PLEASE NOTE: All lay away merchandise is considered final sale.

Kim, I think Johnny Ruth is an exceptional clothing boutique....the variety of designers and clothing that you and your staff choose for customers compares with or exceeds many boutiques in far larger cities across Canada... both you and your staff are always available to provide assistance. I have received many compliments about my clothing purchased at Johnny Ruth and often people say, "you could not have bought that here in St. John's". All this combined plus your adherence to ethical policies ensures your customers enjoy a wonderful shopping experience. Thanks for Johnny Ruth!!