If for some reason you need to exchange the item due to sizing, or because you received a defective item, or any other reason contact us within 7 days of receiving your purchase and we'll get your order sorted out as quickly as possible!
All sale items and purchases made with promotional codes are considered final sale and cannot be returned or exchanged.
On regular priced items Johnny Ruth will accept merchandise in its original, unused condition for an exchange or a JR Gift Card when accompanied by the original sales receipt within a total of 7 days of receiving your items. We aim to please, so don't hesitate to contact us to discuss a purchase that you may not be satisfied with.
In-store pickups, from an online purchase, will follow the same exchange policy as in-store purchases.
All sale items are final sale. No exchange or JR store credit.
No exchange on puzzles, books, cards, food items, socks, hosiery or under garments, personal grooming products such as lotions, soap perfume oils.
JR Gift Cards are final sale and have no expiry.
For online orders we offer an exchange or JR Gift Card sent via email that you can use in our e-commerce store. There is no expiry on JR Gift Cards.
You have 14 days from the date of delivery to send your item back to us or return it to our store.
Shipping A Product For Return
If you need to make an exchange please send us an email at firstname.lastname@example.org to discuss the details.
To complete your return, we require a receipt or proof of purchase within 14 days of your purchase with the reason for your return.
Once the return is approved you will receive an email detailing how to proceed.
*We will not accept returns that are unauthorized.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (example: tags attached).
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Once we receive the return, we will mail out your exchange or issue you a JR Gift Card sent via email that you can use in our e-commerce store.
Johnny Ruth reserves the right to refuse returned products that have been used, worn or altered in any way.
To return your product, mail it to:
183 Water Street
St. John's NL
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We don’t guarantee that we will receive your returned item.
Johnny Ruth is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address.
All sale items are final sale.
JR Gift Cards are final sale.
No exchange on puzzles, books, cards, food items, hosiery or under garments, personal grooming products such as lotions, soap perfume oils.
Please Note: Item colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
At Johnny Ruth, we have a limited number of curated styles featured on our site and because of this, we can’t guarantee an exchange. However, we will issue a JR Gift Card that you can use on our e-commerce store.