Returns


We hope you are absolutely thrilled with your purchase from Johnny Ruth!

If for some reason you need to exchange the item due to sizing, or because you received a defective item, or any other reason, please contact us within 7 days of receiving your purchase so that we can get your order sorted out for you as quickly as possible! 

All sale items and purchases made with promotional codes are considered final sale and cannot be returned or exchanged.

 

In-store:

On regular priced items Johnny Ruth will accept merchandise in its original, unused condition for  an exchange and a JR store credit note when accompanied by the original sales receipt within a total of 7 days of receiving your items. We aim to please, so please contact us to discuss a purchase that you may not be satisfied with.

In-store pickups, from an online purchase, will follow the same exchange policy as in-store purchases. 

All sale items are final sale. No exchange or JR store credit note.

No exchange on hosiery or under garments

Gift Certificates are final sale

 

Web:

We are here to help you in every way! Please let us assist you the first time to make the best decision the right one. We love face timing and chatting on the phone and emailing with you.

For online orders we will offer an exchange or JR store credit note credit in the form of a gift card sent via email that you can use on our e-commerce store only.(No expiry on this. So you can use it for another day!) within 14 days from the date of delivery to resend your item back to 183 Water Street, St. John's, NL via mail or return at store location. 

 

Shipping A Product For Return

-If you need to make an exchange please send us an email at info@johnnyruth.com to discuss the details. 

-To complete your return, we require a receipt or proof of purchase within 14 days of your purchase with the reason for your return

-Once the return is approved  you will receive an email detailing how to proceed. 

-We will not accept returns that are unauthorized.

-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (example: tags attached). 

-You will be responsible for paying for your own shipping costs for returning your item. 

-Shipping costs are non-refundable.

-Once we receive the return, we will mail out your exchange or issue you a JR store credit note credit in the form of a gift card sent via email that you can use on our e-commerce store only.

-Johnny Ruth reserves the right to refuse returned products that have been used, worn or altered in any way.

 

To return your product, mail it to:

Johnny Ruth

183 Water Street

St. John's NL

A1C 1B1

Canada

 

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We don’t guarantee that we will receive your returned item.

Johnny Ruth is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address.

 

All sale items are final sale. 

Gift Certificates are final sale.

We do not accept exchanges on undergarments or hosiery.

 

Please keep In mind and know we are here to help make the right decision!

Item colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

At Johnny Ruth, we have a limited number of curated styles featured on our site and because of this, we can’t guarantee an exchange. However, we will issue you a store credit in the form of a gift card sent via email that you can use on our e-commerce store only.