Returns and exchanges may be made by mail or by visiting us in store. If returning by mail you can only do so after receiving return/exchange
authorization by emailing us at email@example.com.
The return window for online or in store purchases is 30 days from the date of delivery/purchase.
If returning by mail; once the email request has been approved, we will provide instructions on how to return your products. To facilitate a seamless process and a timely refund or exchange, please follow the return instructions below:
Return by mail:
1. Email us at firstname.lastname@example.org to request your return or exchange.
2. Pack the item(s) you wish to return in the original packaging if possible, with all labelling and tags still attached.
3. Once your return request has been approved, please mail the package to the
shipping address we have specified in our return or exchange authorization email, using a tracked shipment method.
4. Please email us at email@example.com with your tracking number.
5. Once received and inspected, returns will be processed within 5 business days and credited back to the original form of payment.
Alternately your requested exchange item will be shipped, and we will send you a new tracking number. You will receive an email confirmation when your return/exchange or refund has been completed.
Please note any shipping charges incurred at the time of purchase are non-refundable.
Returned merchandise must meet the below requirements to be accepted for a
Items must be returned in their original condition within 30 days from the date of
You must email firstname.lastname@example.org to request a return or exchange. Items can
be shipped to the address provided in your return authorization email.
All items must be in original condition with original tags attached.
All merchandise that has been worn, used, altered, or damaged will not be
All sale items are final and cannot be returned. Food items, socks, hosiery, undergarments and personal products such as lotions, soaps and perfume oils, etc., are considered final sale.
Please note, our mailing returns facilities can only accept merchandise
purchased through www.johnnyruth.com that have been approved for return.
All items must match those identified in return request.
For all returns, except where the item is faulty or dispatched in error by us, you
will be required to arrange and pay for the return of the products to us.