Refunds + Exchanges

Regular Return/Exchange Policy

Items can be returned or exchanged within 30 days of the delivery or purchase date.

Returns and exchanges may be made by mail or by visiting us in store. If returning by mail you can only do so after receiving return/exchange
authorization by emailing us at info@johnnyruth.com.

Return/Exchange of Boots and Shoes

All boots and shoes can only be returned  or exchanged for 7 days from date of purchase, must be unworn and in the box that it was sold in.

ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.

  • Food items
  • books
  • socks
  • hosiery
  • undergarments
  • personal products such as lotions, soaps and perfume oils, etc.

are considered FINAL SALE and we will not refund or exchange unless the product has a manufacturers defect and in this case it is exchange only.

 *ALL REFUNDS OR EXCHANGES ARE AT THE DISCRETION OF THE STAFF THAT WILL EVALUATE THE CONDITION OF THE RETURN. WE WILL NOT ACCEPT ANY ITEM FOR RETURN OR EXCHANGE THAT IS NOT IN THE EXACT CONDITION THAT IT WAS BOUGHT IN. ALL TAGS MUST BE ATTACHED AND ANY PRODUCT PACKAGING IN GOOD CONDITION. WE WILL NOT ACCEPT ANY ITEM WE FEEL WAS WORN.

If returning by mail; once the email request has been approved, we will provide instructions on how to return your products. To facilitate a seamless process and a timely refund or exchange, please follow the return instructions below:

Return by mail:
1. Email us at info@johnnyruth.com to request your return or exchange.
2. Pack the item(s) you wish to return in the original packaging if possible, with all labelling and tags still attached.
3. Once your return request has been approved, please mail the package to the
shipping address we have specified in our return or exchange authorization email, using a tracked shipment method.
4. Please email us at info@johnnyruth.com with your tracking number.
5. Once received and inspected, returns will be processed within 5 business days and credited back to the original form of payment.

Alternately your requested exchange item will be shipped, and we will send you a new tracking number. You will receive an email confirmation when your return/exchange or refund has been completed.

Please note any shipping charges incurred at the time of purchase are non-refundable.

Returned merchandise must meet the below requirements to be accepted for a
refund:
Items must be returned in their original condition within 30 days from the date of
delivery.
You must email info@johnnyruth.com to request a return or exchange. Items can
be shipped to the address provided in your return authorization email.

All items must be in original condition with original tags attached.
All merchandise that has been worn, used, altered, or damaged will not be
accepted.

Please note, our mailing returns facilities can only accept merchandise purchased through www.johnnyruth.com that have been approved for return.
All items must match those identified in return request.
For all returns, except where the item is faulty or dispatched in error by us, you
will be required to arrange and pay for the return of the products to us.